Manager Consumer Markets Direct Sales (Job Number:11563)
Description
Summary:
This position is responsible for the management of the Consumer Markets community based direct sales team and the vendor management of the contracted call center. This individual will be accountable for setting staffing levels, budget, training, quality assurance, managing a contract, service level agreements, maintaining a vendor oversight program and influence vendor innovation to maximize sales efficiencies. Additionally, this position will focus on implementing and executing on our community based direct sales startegies.
This position will work with key internal business partners to insure the channel is properly represented and supported. This individual has accountability for growth, retention and profitability of their channel to effectively manage the strategic goals relating to margin and enrollment for the organization.
Accountabilities:
1. Manages the department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training. Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control.
2. Develop and maintain a strong working relationship with leadership and management staff at the vendor call center to ensure the strategic goals and initiatives are met. Help to develop, manage and maintain all necessary reporting and overall management of the budget.
3. Coach, develop, and motivate staff to capitalize sales opportunities and insure compliance with State, Federal, CMS regulatory requirements and BCBSMN policies and procedures.
4. Serves as a liaison with internal stakeholders and vendor to communicate market needs and issues. This would include work on internal committees related to the market segment business plan or other items that directly impact our strategic partners, distribution channel and/or employer purchasers.
5. Ensure seamless integrations between BCBS and vendor through program management. Implement sound practices and prioritize work assignments
6. Participate in development of new products and assists in refining current products and pricing offered. This includes strategic development efforts around defining market desires, pricing expectations and competitor evaluations
7. Collaborate with internal and external business partners to ensure market plans are followed and modify as market input dictates. Monitor and identify improvement opportunities, resource needs and solutions.
The job description in not intended to be an exhaustive list of all functions and responsibilities of the position. Employees are held accountable for all functions of the job. Job duties and the % of time identified for any function are subject to change at any time.
- Work is performed in an office setting
- In-state and out-of-state travel occasionally required
- Required travel between Eagan campus building locations
Qualifications
Required Qualifications:
- Bachelor's degree in related field and either 2 years of call center management experience or 5 years of industry sales experience, or 9 years of industry sales experience in lieu of a degree.
- 3 years of management experience
- Demonstrated business acumen with the ability to lead, drive results and excel in a collaborative environment.
- Proven ability to exercise good judgment and make decisions in the face of ambiguity and within tight timeframes.
- Advanced knowledge of health care environment, local and national markets, leading edge products, account management strategies, competitive drivers and best practice design.
- Familiarity with health plan product features, networks, underwriting principles, sales cycles, claims trends and other business drivers of sales and account retention.
- Proven personnel motivation, mentoring and change management skills to motivate and lead a skilled professional staff, including coaching, performance management, and organizational skills, to meet market plan objectives.
- Strong communication and diplomacy skills, including written, oral and presentation skills.
- Travel as required
- Currently possesses or will acquire a Minnesota health and life license within 60 days of starting the Sales Manager job.
Preferred Qualifications:
- Knowledge/experience with the Medicare and Individual market.
- Call center management.
Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
Primary Location: United States-Minnesota-Eagan
Shift: Day Job
Description
Summary:
This position is responsible for the management of the Consumer Markets community based direct sales team and the vendor management of the contracted call center. This individual will be accountable for setting staffing levels, budget, training, quality assurance, managing a contract, service level agreements, maintaining a vendor oversight program and influence vendor innovation to maximize sales efficiencies. Additionally, this position will focus on implementing and executing on our community based direct sales startegies.
This position will work with key internal business partners to insure the channel is properly represented and supported. This individual has accountability for growth, retention and profitability of their channel to effectively manage the strategic goals relating to margin and enrollment for the organization.
Accountabilities:
1. Manages the department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training. Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control.
2. Develop and maintain a strong working relationship with leadership and management staff at the vendor call center to ensure the strategic goals and initiatives are met. Help to develop, manage and maintain all necessary reporting and overall management of the budget.
3. Coach, develop, and motivate staff to capitalize sales opportunities and insure compliance with State, Federal, CMS regulatory requirements and BCBSMN policies and procedures.
4. Serves as a liaison with internal stakeholders and vendor to communicate market needs and issues. This would include work on internal committees related to the market segment business plan or other items that directly impact our strategic partners, distribution channel and/or employer purchasers.
5. Ensure seamless integrations between BCBS and vendor through program management. Implement sound practices and prioritize work assignments
6. Participate in development of new products and assists in refining current products and pricing offered. This includes strategic development efforts around defining market desires, pricing expectations and competitor evaluations
7. Collaborate with internal and external business partners to ensure market plans are followed and modify as market input dictates. Monitor and identify improvement opportunities, resource needs and solutions.
The job description in not intended to be an exhaustive list of all functions and responsibilities of the position. Employees are held accountable for all functions of the job. Job duties and the % of time identified for any function are subject to change at any time.
- Work is performed in an office setting
- In-state and out-of-state travel occasionally required
- Required travel between Eagan campus building locations
Qualifications
Required Qualifications:
- Bachelor's degree in related field and either 2 years of call center management experience or 5 years of industry sales experience, or 9 years of industry sales experience in lieu of a degree.
- 3 years of management experience
- Demonstrated business acumen with the ability to lead, drive results and excel in a collaborative environment.
- Proven ability to exercise good judgment and make decisions in the face of ambiguity and within tight timeframes.
- Advanced knowledge of health care environment, local and national markets, leading edge products, account management strategies, competitive drivers and best practice design.
- Familiarity with health plan product features, networks, underwriting principles, sales cycles, claims trends and other business drivers of sales and account retention.
- Proven personnel motivation, mentoring and change management skills to motivate and lead a skilled professional staff, including coaching, performance management, and organizational skills, to meet market plan objectives.
- Strong communication and diplomacy skills, including written, oral and presentation skills.
- Travel as required
- Currently possesses or will acquire a Minnesota health and life license within 60 days of starting the Sales Manager job.
Preferred Qualifications:
- Knowledge/experience with the Medicare and Individual market.
- Call center management.
Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
Primary Location: United States-Minnesota-Eagan
Shift: Day Job